Its a very heavy sanction for fraud. I refunded the buyer and received a reply that the item had just been delivered, so was paid again. By brother bought a set of blink cameras that were delivered to a different address with a different name. I'm done with eBay, this is absurd. For Item Not Received claims: "If the seller presents evidence that they delivered the goods to your address, PayPal may find in favor of the seller for an Item Not Received claim even if you did not receive the goods." amazing how we have to reply to a buyer within 24 hours, but Amazon don’t have to reply and it’s been 10 days. Buyer opens a case. It was a merchant fulfilled order. Mardy 2014-06-13 07:47:48 UTC #2 Customer has ordered and paid for goods and havent received them. Buyer claims item not received. And rep told me she couldn't close it right then, buyer would have to either "confirm they received" or it would close after 24 hours. Buyer opened a case and is demanding a refund. The reply was that the item had gone missing. Hi. 4. @askebay on twitter ask them to check into this. /r/Ebay Tracking was already uploaded with scan of signature sent manually, still lost the case - £200 down the drain. Let your buyer go on a scavenger hunt around his neighborhood, not you. It's not letting me file an appeal online either. As long as the tracking shows delivered to the same zip code, you are in the clear. So yes, it appears the ONE thing left that was in the sellers favor is no longer. Tracking shown delivered over a month ago. If the name on the signature confirmation matches the buyer, the A-to-z Guarantee team will deny the claim. You have a tracking number - you're safe - worse case scenario, you get negative feedback against you - I would call Ebay or Paypal for options but you did it the right way. I have one today A to Z, claimed item not received. The tracking had shown delivered for 3 weeks prior to her doing that. If there was a delivery error, someone out of that PO made it. However, if an investigation determines that the customer did not receive the order due to a shipping error beyond his or her control, the seller may be held liable. I’m sick of Amazon saying that I have done everything correctly and then refunding the customer anyway. Buyer claims he has not received it. Etsy seller protection will cover you against an item not received dispute since tracking shows it was Delivered. Did you upload the tracking when you originally shipped the order? Just try early or late in the day. What solution can i get from Amazon seller support for this kind of issues? Great. Why is that folks know the terms of other payment processors and not PayPal? sellercentral.amazon.co.uk If you don’t get the desired result, send an email with all the details to managingdirector@amazon.co.uk. How on EARTH is that is anyway the sellers responsibility??? Explained to the buyer that it's showing as delivered. Amazon answered my request for an explanation and refund with stock responses and is now ignoring me about it. Nothing you can do to block buyers, or prevent this from happening, it’s just another risk of online selling. Give Terapeak A Try 7 Day FREE TRIALhttps://www.terapeak.com/lp/sellingmoreonline?rfsn=188488.9b3d9eBay Situations - … Help please! The unofficial eBay subreddit. Buyer queried whether the item had been posted, and correspondence revealed what had happened. https://imgur.com/a/f8ylr5g (here is a screenshot). I looked up at his tracking information and it seems like it was delivered to his address with a signature. No more interest or desire selling on this platform anymore. The order in question was of value £91, plus the £14 postage I paid, and the refund was taken from my account in spite of my fully representing my case including full tracking information and even a letter from Royal Mail stating it was delivered (Royal Mail understandably refused to refund me on this basis). Contact USPS, especially if you paid for insurance. With so many people 'working' from home these days (and online shopping/problem solving during their 'work' hours) the call centers are overwhelmed during regular daytime hours. If a buyer claims that they have not received their item, but the tracking information states that it was delivered, do not jump to the conclusion that the buyer is lying. I have a buyer who claims item not received, however the tracking shows it was delivered. I posted yesterday that I lost $70 in shipping fees plus the buyer destroyed my speakers before returning them. ... Sold a video game, says delivered "left with individual". To rub salt into the wounds I emailed Amazon France who say they cannot see the sale even though I gave them the order ID and then they promptly closed the case! Sold a video game, says delivered "left with individual". Dear all, This is my first post on this forum, so please bear with me! Wanna Sell More on eBay? If you get a neg for INR then contact ebay to try and get it removed. Re: Buyer claims: item not received - tracking says otherwise - what do I do? >but even then, if not a fully tracked service, they tend to refund the buyer. Press J to jump to the feed. Send a message to your buyer, provide empathy, stating that you will do your best to resolve this dispute for them. I think it’s going to be my turn to lose a substantial sum here and... I’ve heard that you can report this kind of a buyer to a Buyer abuse department, the result would be that the particular buyer would not be able to purchase from you again. I think it’s going to be my turn to lose a substantial sum here and... I’ve read multiple cases on these threads of buyers claiming INR, the seller proving it was delivered, and then still falling foul of an A-z claim where Amazon favours the buyer. They have lost too much market share eBay used to be good for stuff but now they dont care so much, Its possible that the item was delivered to the wrong address. Read our article on responding to an item not received case If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can ask the seller for a refund. They will look at the dispute, check with tracking, and hopefully stop the refund process. The easiest way to resolve “item not received” requests is to provide tracking details showing the delivery address and delivery date of the item. A human being, who can reason, will read your email and should see sense, Amazon’s finding in favour of a buyer even when the item is tracked is not a myth for me - I wish it were. Buyer claims item not received. Notification email gave me opportunity to appeal, but I let it go because it was only a $13 item. Full stop. Items occasionally are lost. Respond carefully, respectfully and thoughtfully in the Resolution Center. I received an email from the buyer today asking where is the item as not received. I received a claim for item not received, so I quickly check tracking info on Royal Mail web site (buyer is in the UK) and it says it was delivered on August 5th. I sent using Royal Mail 48 Tracked (business account). New replies are no longer allowed. This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in … Check your item's delivery information Happened me some time back, I was inclined to believe the buyer as they contacted Amazon to highlight tracking says delivered but buyer never received, later said he checked neighbours and the name signed for was unknown. She immediately asked for a refund, not a replacement of the books which also made me suspicious. EBay is complicit in ripping off their sellers. EBay sided with the seller despite 6 other buyers making the same claim. Easy to use. The Australia Post site says it was delivered on January 8 and 10:14am. Here is a screenshot of the tracking information. Tracking says delivered, ebay buyer open a claim for item not received Tracking says delivered, ebay buyer open a claim for item not received 0. Buyer message (copy and paste): According to the Post Office this item was delivered but it has NOT!! Hi, I just encountered a buyer who goes like he hasn’t received his order. Send the buyer a link to RM tracking explaining the order has been delivered and you will need to contact Royal Mail and ask them to verify the GPS last scan was at their address, then contact RM. I’ve read multiple cases on these threads of buyers claiming INR, the seller proving it was delivered, and then still falling foul of an A-z claim where Amazon favours the buyer. Product(s) Shipped with Signature Confirmation Tracking–Tracking Shows Delivery and Buyer Claims Item Not Received. Guarantee claims for packages that are signed for by a freight forwarder or an agent of the buyer (e.g. They should contact their local PO. The terms are not that hard to find. Buyer claims item not received. Well, I emailed managingdirector@amazon.co.uk as suggested. The golden days of ebay are way behind us. They have never used wording like that before. What do I do here? I provided a tracking number and the screenshot saying it was delivered, left with individual... my case is open currently... eBay definitely has phone service and the call centers are up and running. 6. This topic was automatically closed 180 days after the last reply. The parcel was definitely not delivered to mine as I was out and they normally leave a card. Item was delivered a few days later. I called right away to have it closed, as I always did. Don't refund! I had an item not received case opened. Hello, I sold a cheap item ( like £5) I posted it on Tuesday by tracked courie delivery and according the tracking info it was delivered on Thursday. No phone service makes matters even worse. 7. Amazon earlier this year refunded a guy who has made multiple “item not received” claims against me (which is why I sent his last order tracked/signed). You could contact them and ask them to investigate, but sounds like the buyer is probably trying it on. We anticipate that this would be a very rare occurrence. Buyer claims item not received, tracking shows delivered. However, this was an international order: While I agree that “delivered” should be the end of a sellers responsibility, if I can ask, how much was the DVD $? Amazon’s finding in favour of a buyer even when the item is tracked is not a myth for me - I wish it were. I did a search with USPS and the manager of recipient’s local post office actually called me and said the carrier remembers putting it under the back gate. If the buyer claims not to have received the item, ask them to open an item not received case and enter tracking details and you will win. Ebay is turning into anover amazon. Tracking shows they delivered within 2 days. But you may have heard that Amazon is actually taking actions about these. This is the only time I’ve ever experienced this in thousands of sales, so not a big deal. receptionist, family member) will be denied. I was afraid this was going to happen. I'm really disappointed in royal mail. The order was dispatched on 28th and was delivered today at 9:36 with his signature. Interesting. 36 posts in this topic. I got a case right now opened by the buyer claiming she didn't received the item. I am only selling on Amazon marketplace for less than 2 years and have limited knowledge on how A-Z claim works. I completed the online re-delivery, and also sent and e.mail to RM querying why no card had been left. Ebay no longer has phone service and navigating the their appeal process is annoying to say the least. 5. Amazon answered my request for an explanation and refund with stock responses and is now ignoring me about it. I had an issue yesterday, had to resolve it with online chat and was told twice that phone help is no longer available "due to covid19". UKBookEmporium1 2013-02-09 12:18:14 UTC #1. Help for sellers and buyers! They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Buyer opened a case and is demanding a refund. I have never lost a case where I have proof of delivery when I’ve provided a tracking number with dispatch confirmation and they’re mainly Royal Mail Signed For, so not fully tracked. It shows as delivered so you'd win an item not received case. They say "Tracking shows item delivered, but I don't have it, want a refund". After this, eBay will step in. No manager has been in touch. That was before eBay’s latest update to selling standards. They have started closing buyers account that has multiple A-Z claim. Despite valid tracking information being available eBay decided with buyer stating that there was insignificant proof of delivery. Plenty of people find that even though USPS tracking says delivered but no package was found in their mailbox it’s only because the package itself was left at another doorstep, in the bushes, or set somewhere that they weren’t expecting. I had to have an issue resolved earlier this week. I feel exactly the same. ... Do not go making refunds on received items. Include a link to the tracking page, preferably one where the tracking number forms part of the link so the person reading the case doesn’t have to manually enter the tracking number. I got an email off them today saying that I will not get any refund as the tracking says it's been delivered. I am now concerned ebay will side with them like they did in your case. Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it. It was delivered August 5th. Let’s see if buyer blinks. Sent me back a box of garbage on my dime. The order was dispatched on 28th and was delivered today at 9:36 with his signature. I am so fed up with ebay. If you have evidence that the item has been delivered and a signature it is the best way to recover your losses. Apr 3, 2020 12:12:44 PM. Send a message to the buyer – If you'd like to speak with the buyer directly to try and resolve their issue, you can send them a message through the "Item not received" request. Press question mark to learn the rest of the keyboard shortcuts. The order in question was of value £91, plus the £14 postage I paid, and the refund was taken from my account in spite of my fully representing my case including full tracking information and even a letter from Royal Mail stating it was delivered (Royal Mail understandably refused to refund me on this basis). The buyer even said "Tracking shows delivered" in their initial request. I will be cancelling my store subscription once the year is up (next month) and currently dropping my prices significantly to get rid of my items asap. Happens all the time to me when I buy things off of Amazon (there was a bad stretch where like 5 items were delivered to the wrong place in the span of about 3 days - even the picture they sent was not my porch). According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered. most likely it is not worth your time. It’s always a good idea to check no matter what. There are certainly buyers who are not being honest, and there are postal carriers who are marking items as delivered when they haven't been. I just encountered a buyer who goes like he hasn’t received his order. https://sellercentral.amazon.co.uk/forums/thread.jspa?messageID=1620993. I sold a DVD on august 3rd. I sold a DVD on august 3rd. Don't say anything to inflame your buyer. And he also mentions that if it is not my fault it’s Amazon’s. If I could, I would love to avoid dishonest buyers like him. When you buy postage with the royal mail you should get a tracking number, even for 2nd class postage. I have blocked the buyer as you have suggested. Tracking shown delivered over a month ago. They would almost certainly lose any possibility of obtaining credit and will almost certainly be barred from holding a normal bank account under Bank of France rules. Ahahah man… I thought I was the only one being evil sometimes thinking like that…,. However, this was an international order: People lose cases because they don’t represent themselves very well / don’t spoon feed Amazon with the info. Its an online small claims court for claiming debt up to the equivalent of £5000 from Eu countries. Debt recovery if you're owed money from people or businesses in another EU country - how to ask for a repayment. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. Signatures on international Not had a reply. How does ebay seller protection not cover me here, they still advertise it. Sell on Amazon. Ebay sides with buyer. Refund the buyer – The buyer will get a full refund, including the original postage costs. If an A-Z claim is opened, then provided you added tracking to the order, Amazon will give you 3 days to respond to the claim and you will need to provide evidence of delivery, but even then, if not a fully tracked service, they tend to refund the buyer. I am now concerned ebay will side with them like they did in your case. ... unfortunately PayPal sides with the buyer because they say that there's no proof the item was delivered. Hey I'm dealing with the same stuff right now. I think that’s a myth that gets often repeated on this forum. My question is, will Amazon refund him even after I show him valid tracking information with his signature? Appeal the A-Z decision. Sent a few items by a Click and Send satchel on January 3 (just tracking, no signature). I conveyed this to buyer and eBay, but they still refunded the buyer. 3. Minna (everyone), arrigato for taking your precious time reading. And he also mentions that if it is not my fault it’s Amazon’s. Sorry to hear that. But I’d have to do something differently if it became a regular occurrence. Choose this option if you don't have tracking that shows the item was delivered or tracking details that shows that the package has been in transit without movement for 7 days or more (10 for international deliveries). Powered by Discourse, best viewed with JavaScript enabled, Buyer claims item not recieved Tracking shows item delivered with signature, https://sellercentral.amazon.co.uk/forums/thread.jspa?messageID=1620993. If you purchased an item on eBay and the shipment hasn't arrived, there are the steps you can take to try and track it down or ask to get your money back. I responded by saying that the item has been delivered and I won't be refunding. Cookies help us deliver our Services. If you and the buyer can't agree on a resolution within 3 business days, you or the buyer can ask eBay to step in and help.. Royal Mail won't compensate you, it shows it's been delivered. Sit on your hands and wait. There is no real reason for you to offer a refund. ), This thread has been locked by the moderators of r/Ebay. Look here. Items get stolen off peoples porches, items are mis delivered, etc. I looked up at his tracking information and it seems like it was delivered to his address with a signature. Have a buyer who says they didn't get something, and opened a request, maybe the postman screwed up or maybe they're trying to pull a scam I don't know. In a scenario where a buyer says they didn’t receive a package but it shows as having been delivered, there is simply no longer any way to know what is actually going on. If you have proof that the buyer has the item and that it was not delivered to a neighbour etc then I’d consider taking further action if I were you. Anyways not sure who would be responsible in this scenario (USPS perhaps, if you could somehow prove it? Started by marmat, August 12. Cover all bases when you defend an A-Z which you have tracking for: include a scan or photo of the proof of postage, explain that it matches the delivery address on the order. Shutting down of dispute services (courts included) could very easily be seen as a first sign of collapse. It would be particularly successful to use against a French debtor because a judgement would have more serious consequences than just the money. Include a screen shot of the tracking page which shows that the item was delivered and if the recipient’s name is the name of the person who signed, point that out. By using our Services or clicking I agree, you agree to our use of cookies. Massively confused, having read articles which say I'll be fine and others which say I'm doomed. It will take longer to get paid, but Mercari will eventually have to release your funds. The item was purchased on 7/3/20, tracking shows courier attempted delivery a couple of weeks later. Prev; 1 ... do an investigation. Amazon earlier this year refunded a guy who has made multiple “item not received” claims against me (which is why I sent his last order tracked/signed). Same exact situation happened to me this week. I have since made a claim with eBay as I didn't receive the item. Wish you all a happy new year, Edited by: ToonWorld on Dec 30, 2017 9:10 PM, Edited by: ToonWorld on Dec 30, 2017 9:11 PM. What annoys me the most is that the buyer never made any attempt to contact me before commencing the item not received process. This is the information I found which was on the forum message iD 3612399 we are not allowed to send links. Help for New Sellers. We don’t argue the toss with Amazon nowadays,i t is really not worth the effort of trying to get them to accept evidence that would be acceptable to the police or the courts. In 10 years I’ve only ever won 2 cases, ironically both within 4 weeks of each other in October 2107, prior to that even when I have had proof of postage, tracking information and proof of a signature I have still lost cases so I wouldn’t hold my breath, you could also tell the buyer that the item has an embedded tracking chip which can locate the item down to the meter, you’ll be surprised how many people back off then, alternatively take it up with Amazon under buyer abuse, you may be lucky just as I was last time, the buyer was kicked off of Amazon so it is worth trying, good luck. Which is ridiculous! Yes, tracking uploaded when order shipped, followed up when customer first claimed item not delivered with a scan of the signature then followed up with a case I opened myself. If the buyer says they didn't receive the item, but it shows it was delivered, then there's only 3 possible scenarios: There are probably even more, but you missed what appears to be a common one: Carrier scanned the package as delivered (either before leaving on his route at at the recipient's doorstep), then, for any number of reasons, failed to actually deliver it. The Seller is responsible for the item until it is delivered. Some sellers may also be able to send you out a replacement item, if they have one. It's delivered! If signature confirmation does not match the buyer, the A-to-z Guarantee team will deny the claim and ask the buyer to follow-up with the individual that signed for the package. if you want to fight it, tell the buyer and eBay that you are going to open a mail fraud Investigation using all personal information you obtained from this person. With stock responses and is demanding a refund that…, of that made! 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Today a to Z, claimed item not received, however the tracking when you originally Shipped order... The rest of the keyboard shortcuts very well / don ’ t received his order items get off! Very rare occurrence, stating that you will do your best to “item... Multiple A-Z claim of garbage on my dime to say the least to check matter... Refunding the Customer anyway using royal Mail you should get a tracking number, even for 2nd class postage or! I let it go because it was delivered to the buyer destroyed speakers... To offer a refund '' s a myth that gets often repeated on this forum buyer on! The original postage costs had been posted, and correspondence revealed what had happened 3 weeks prior to her that. May have heard that Amazon is actually taking actions about these forum, so was paid again from countries... Into this days of ebay are way behind us you could somehow prove it to for... Of delivery who claims item not received process buyer stating that you will do your best resolve. Off peoples porches, items are mis delivered, but Mercari will eventually have to your! Delivered `` left with individual '' deny the claim my dime manually, still lost case!
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